Being a boss is all about leading people. People can be frustrating. Just ask any small business owner, and they will tell you that managing people is the hardest part of running a business.
There's a bit of a conundrum. On the one hand we know that business owners and managers are frustrated. On the other hand we know very few employees who go to work every day to deliberately be disruptive or do a bad job.
Wait a minute. Isn't that what HR systems and processes are supposed to address?
Typically, HR systems focus on contracts, assessment, and record keeping. These systems are designed to address the fear of employers of incurring penalties for non-compliance. They are not specifically designed to create employee engagement or to inspire contribution. We've written before about how HR typically looks like a purchasing process, rather than an engagement process.
There is little in that process, or the HR systems that have brought that process online, that help you actually manage the human aspects of the employer/employee relationship. That requires something beyond contract management, job descriptions, and performance assessment.
Most of the typical HR processes were made for a bygone era; when employment arrangements were less flexible, people were less transient between jobs, the world was less connected, and the typical approach to business management was based on the need to command and control.
Command and control management is now frowned upon. People have greater need for workplace flexibility, and employees have more choices on where they work, and have greater expectations of the autonomy they should be given at work. Yet the systems are still designed to enable command and control. This is why employers get frustrated.
The system is not helping you to be a better boss. The system is still pulling you back into that outdated management model.
So we wanted to create a system that actually helped manage in a modern context. We thought about the things that actually drive a person's ability to their best, no matter their role or skill level. We identified the need to create a 'culture hub' that would be a single place where everything they needed would be in one place that they could access from anywhere at any time.
THE 7 CRITICAL AREAS
H Agents write about the joys and challenges of entrepreneurship and managing people.